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ISO 9001:2015




Management Review

External Client Satisfaction Survey

Control of Maintained External Documented Information

Control of Maintained Internal Documented Information

Services Complaints Handling

Risk Identification, Evaluation and Control

Control of Non-Conforming Output

Non-Conformity and Corrective Action



Finance and Administrative Division (FAD)

Provision of Vehicular Support Services

Accounting/ Budget/ Cash Section

Processing of Liquiditation of Special Disbursing Officer (SDO) for Training/ Seminar and Other Similar Activities

Processing and Payment of Claims

Preparation and Submission of Financial Accountability Reports (FAR1 and FAR1-A, FAR1-B)

General Support Services Section

Preparation of Annual Procurement Plan (APP)

Procurement Process Thru Public Bidding for Goods and Services

Procurement of Common Use Supplies and Equipment Thru Procurement Service, Department of Budget and Management

Procurement Process Thru Negotiated Procurement (Small Value Procurement)

Disposal of Unserviceable Properties Thru Public Bidding

Inspection, Acceptance and Issuance of Deliveries

Maintenance of Vehicles

Personnel Section

Recruitment, Selection and Promotion (RSP) for 1ST and 2nd Level Personnel

Learning and Development

Provision of Public Assistance and Handling of Complaints

Maintenance of Human Resource Database

Leave Administration

Records Section

Regional Records Management

Planning Evaluation and Data Processing Unit (PEDPU)

Preparation of Regional Budget Proposal

Process in Operational Planning and Budgeting

Monitoring the Implementation of the Strategic Performance Management System (SPMS)

Regional Legal Service Unit (RLSU)

Conduct of Fact-Finding Investigation

Rendition of Legal Opinion

Implementation of the Ombudsman, Orders and Resolutions of the Ombudsman, COMELEC and Court

Regional Project Development and Management Unit (PDMU)

Review and Approval of Locally-Funded Project Documentary Requirements

Monitoring and Evaluation of Locally-Funded Projects

Regional Information and Communications Technology Unit (RICTU)

Provision of Technical Assistance on Information Communications Technology (ICT) Resources

Posting of Information on the DILG 11 Website

Local Government Regional Resource Center

Press Release/s

Provision of LGRRC Knowledge Products: Hard and Soft Copy of Materials/Data (Knowledge Sharing)

Local Government Capacity Development Division (LGCDD)

Conduct of Capacity Development Initiatives

Provision of Technical Assistance on Community-Based Monitoring System (CBMS)

Processing and Payment of Death Benifit Claims for Deceased Barangay Officials

Review of LGU's GAD Accomplishment Report (GAR) of Preceding Year and Gender and Development Plan and Budget (GPB) of Succeeding Year (Client-Focused)

Process of Application for Scholarship Grants of Local Government Officials and Employees

Issuance of Certificate Service Rendered By Barangay Officials for CSC Eligibility

Issuance of Certificate of Incumbency to Barangay Officials

Local Government Monitoring and Evaluation Division (LGMED)